Privacy Policy

1. Introduction

Zenenhancer ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI image upscaling service.

2. Information We Collect

Account Information

When you create an account, we collect:

• Email address
• Name (if provided)
• Password (stored securely using industry-standard hashing)

Image Data

When you use our service, we process:

• Images you upload for processing
• Processed/upscaled images
• Metadata associated with your images (dimensions, file type)

Usage Information

We automatically collect:

• Log data (IP address, browser type, pages visited)
• Device information
• Usage patterns and preferences
• Processing history and credit usage

Payment Information

Payment processing is handled by third-party providers. We do not store your full credit card details. We receive limited information such as the last four digits and expiration date for record-keeping purposes.

3. How We Use Your Information

We use the collected information to:

• Provide and maintain our image upscaling service
• Process your images using our AI models
• Manage your account and credits
• Process payments and subscriptions
• Send service-related communications
• Improve and optimize our service
• Ensure security and prevent fraud
• Comply with legal obligations

4. Image Storage and Retention

Uploaded Images: Your original images are processed and stored temporarily to provide the service. They are stored on secure cloud infrastructure.

Processed Images: Upscaled images are stored to allow you to download them. Images may be automatically deleted after a period of inactivity.

AI Processing: Images sent to AI processing services are subject to their respective privacy policies. These services process images transiently and do not retain them beyond processing.

5. Information Sharing

We do not sell your personal information. We may share information with:

• Service Providers: Third-party services that help us operate (cloud hosting, AI processing, payment processing, analytics)
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In connection with a merger, acquisition, or sale of assets

6. Third-Party Services

We use third-party services for:

• Image storage and delivery
• AI image processing
• Payment and subscription management
• Website analytics
• Background job processing

Each of these services has their own privacy policies governing their use of data.

7. Data Security

We implement appropriate technical and organizational measures to protect your information, including:

• Encryption of data in transit (HTTPS/TLS)
• Secure password hashing
• Regular security assessments
• Access controls and authentication

However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

8. Your Rights

Depending on your location, you may have the right to:

• Access your personal information
• Correct inaccurate information
• Delete your account and associated data
• Export your data
• Object to or restrict certain processing
• Withdraw consent where applicable

To exercise these rights, please contact us at privacy@zenenhancer.com

9. Cookies and Tracking

We use cookies and similar technologies for:

• Session management and authentication
• Remembering your preferences
• Analytics and performance monitoring

You can control cookies through your browser settings, though this may affect service functionality.

10. Children's Privacy

Our service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child, please contact us immediately.

11. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information in accordance with this privacy policy.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically.

13. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us at:

Email: privacy@zenenhancer.com